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Frequently Asked Questions

Take Charge of Your Health

All Pak Medical Group locations are gladly accepting new patients at all of our clinic locations. Call us at 833-520-9300, text us at 830-251-4356, or request an appointment online, today. In-person and Telehealth appointments are available for your convenience.

Yes. Our office is a high-risk environment due to the wide range of ages and health conditions of our patients. To help protect our patients and staff from the transmission of COVID-19, we require everyone who enters our doors to wear the CDC approved face coverings and practice social distancing as much as possible. If you do not have a face covering, you will be asked to return to your vehicle and your appointment will be rescheduled. If you prefer not to wear a face covering, we offer Telehealth virtual appointments for your convenience. Your patience and understanding is appreciated as we all work together during this difficult time.

The primary care physicians and clinicians at Pak Medical Group specialize in a wide range of healthcare services including women’s healthcare services, treatment of chronic conditions, and much more. We practice preventative healthcare, and our largest area of focus is our geriatric services and caring for the senior citizens of our communities.

Primary care usually serves as the front door to a patient’s healthcare services. Primary care physicians are skilled in preventing, diagnosing, and treating medical conditions from head to toe for a wide age group – caring for the whole patient, not just treating the disease or ailment. Learn more about our primary care services.

Preventative healthcare is a proactive, team approach to helping you take charge of your health. We proudly partner with you, your caregivers, your loved ones, and other medical specialist to manage and improve your healthcare conditions including the physical, mental, and social aspects of your life. Preventative healthcare often includes physical exams at which time we may review your family medical history, discuss existing conditions, recommend healthy lifestyle choices, and more. We establish your baseline health and work with you to maintain or improve your health and prevent future concerns or medical conditions from happening. We provide health counseling, disease screenings, treatment of illnesses, treatment of injuries, immunizations, and management of long-term conditions.

Our clinics are conveniently located in New BraunfelsSan MarcosSeguinWimberley, Canyon Lake, and most recently Universal City, TX. For your convenience, our services are also available virtually anywhere by way of our advanced Telehealth technology.

Telehealth is an easy, convenient, and safe way to meet with your physician or clinician from the comforts of home using your smartphone, tablet, or computer. 

Pak Medical Group has several clinic locations in New BraunfelsSan MarcosSeguin, Universal City, Wimberley, and Canyon Lake, TX. Office hours vary. Please visit a specific location for more information.

Please fill out the forms in the new patient portal. If you are unable to fill out the forms prior to your visit, simply arrive at least 15 minutes early so we can assist you with your paperwork. 

All patients: Please bring your driver’s license or ID card, insurance information if applicable, a list of current prescription and/or over-the-counter medications, results of any tests or screenings administered outside of our center that may be applicable if possible (or you can have them faxed to us prior to your visit), and any co-payment, deductible, or co-insurance required.

Pak Medical Group gladly accepts Medicare and many Medicare Advantage Plans. For questions or concerns related to your coverage, please call our office at 830-730-8580.

Pak Medical Group gladly accepts most major medical insurances. For questions or concerns related to your coverage, please call our office at 830-730-8580.

Give us a call at 830-730-8580 or log in to your Patient Portal to access your medical records online. YourHealthFile patient portal is an easy, secure way to view lab results, access a list of your medications, read clinical summaries, and more.

Take Charge of Your Health!